Purchasing FAQs

Can I cancel my order?
Yes, as long as the item has not been shipped and the vendor can cancel in time. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was cancelled, accept delivery of the item and call an E-Z Livin Sports Center Customer Care Advisor for return instructions. Returns are subject to a 15% restocking charge.  Back to Top

I cancelled my order but I haven't received a credit yet. How long do credits take?
E-Z Livin Sports Center submits all requests for credits within 24 hours of receipt but it may take 7-10 business days for you to receive your credit slip by mail. Credits should be reflected your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
All purchases are subject to developer and distributor return policies.  No returns on Bows and cut Arrows 

Merchandise returned without prior authorization will be refused and the carrier will charge you freight in both directions. Please return your merchandise in the original box and packing materials, including all documentation, manuals, licenses and registration cards.  There will be a 15% restocking fee on all returns.   Back to Top

What happens if the item I ordered is not available?
E-Z Livin Sports Center ' vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances beyond our immediate control. In the unlikely event there is a change or delay in filling your order, an E-Z Livin Sports Center  Customer Care Consultant will notify you via phone, U.S. mail or e-mail.

E-Z Livin Sports Center  reserves the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to all product shipped to Illinois customers. Out of state customers are responsible for any applicable sales or use taxes for their state. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. Merchandise is shipped via UPS and UPS requires a valid street address. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. EBS cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product weight and destination. E-Z Livin Sports Center  reserves the right to adjust flat rate shipping fees when charging your credit card based on actual costs. A modest handling fee may be added at E-Z Livin Sports Center ' option.

Because E-Z Livin Sports Center does not inventory all of the items sold, your order may be shipped directly from one of our authorized vendors from the warehouse closest to the shipping address. The individual vendor ultimately determines the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.